Canon Customer Service

You know you have a large family when...

...you have to carry three health insurance cards in your wallet- because that's how many it takes to fit everyone's name.
...you take the wrong child to the dentist...simply because your handwriting on the calendar was messy and both started with a "j".
...grocery shopping for 30 children and 12 adults for a two day camp constitutes a "small" shopping trip for you.
You find yourself relating some small incident to your husband and starting with the words, "Well, I only boiled twenty-six eggs for breakfast..."
...you buy a 40 pound box of bananas intending to make banana bread and freeze a bunch for smoothies...but your children eat them all first.
...you find an afternoon root canal relaxing.
...it takes you twenty-three minutes on the phone to schedule your children's dental appointments.
...you've given up on using your toaster entirely and make all of your toast under the broiler in you oven.
...you are seriously tempted by the stacking cribs you see at Goodwill for $19.99.
...you find yourself thinking, "Wow, the house is so quiet and peaceful with only nine children".
...you have enough children to constitute not one, but TWO large families.
...you have a laundry basket devoted entirely to lonely socks seeking their mate.
...when you got to buy your children those cool "spin toothbrushes" because you think they get their teeth so much cleaner...but the store doesn't carry enough styles/colors for your children to each have a different toothbrush.
...when you can't take all of your children to the doctor's office at the same time because the waiting room has only 10 seats.
...when you still have seven children that are required by law to sit in a carseat or booster seat.
...you call the doctor to get your children tetnus shots, and they tell you they don't have enough in the office and need to order more from the health department.
...you take up more than one entire pew in church.
...you take only half of your children to the library, and STILL get asked if they're all yours.
...you go to fill your children's flouride prescription at the phamacy and you clean them out of every pill they have...and it's still not enough.
...you spend sixty dollars on socks...and not everyone gets new socks.
...you go shopping at Costco and the cashier asks if you're having a soccer barbecue.

July 10, 2009

Wool felted cat created by Adalia

Amazing...remember Wednesday's blog post about Canon? About how the woman just got my information the day before and needed time to review it (and that's the same line she gave me the week before)?

Well yesterday morning, barely 24 hours after my blog post, she called back to tell me that her engineers confirmed that this last bit of "damage" as done by the lens being bumped up against something, but since the situation "had gone on so long" and "because of the prior repairs" she decided to replace the lens.

No, I will not go into the fact that the lens has not been smashed into anything, nor will I go into the improbablility that the auto-focus malfunctioned four times for no apparent reason, but this last time malfunctioned due to me banging it around.

So I asked the two key questions: is the lens refurbished? and does it come with a warranty?

Yes, it is refurbished and it is coming with a six month warranty.

*sigh*

Not exactly resolved to my satisfaction, but better than I thought it would be on Monday.

Chuck and I had already decided (whether I keep or sell the camera) to purchase the 50mm 1.8 lens to get me by, and now as a back up to take on shoots.

And my photographer friend, Emily, said that's why I should purchase all camera equipment from a local store- they will deal with customer service for me and even give me a loaner while repairs are being done.

Today is Solid Rock Family Camp! I have exactly three hours and forty-five minutes to finish preparing.

Stay tuned for some fun times.

07:18 AM in Things That Drive Me Crazy | Permalink

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Comments

Sorry it wasn't exactly ideal, but I guess it is better than nothing right.? Have a wonderful camping trip- looks like it should be great from the glimpse of prep work that went into it. Hope there will be a little time to relax and recharge for you!

Posted by: Kari | July 10, 2009 at 09:37 AM

That's great that it's at least somewhat taken care of. I wish we had a local camera shop here but the last (and longest locally owned) shop went out of business last year. So we have no options here...

Posted by: Joy | July 10, 2009 at 03:49 PM

My sense of justice was extremely offended by the way Canon was dealing with you. I was contemplating a letter writing campaign and boycott. I'm equally relieved that it will be resolved in a reasonable way. But, let me know if I ever need to get the campaign going in the future.

Speaking of customer service ... Verizon's is the BEST! I'm always shocked at how good they are! Wish Canon would follow suit for you.

Posted by: Kristine | July 10, 2009 at 04:34 PM

I have a Canon as well. I've only had to deal with their customer service twice. The first time was okay, the second, not so great. I hope your camera is fixed...keeping my fingers crossed.

Posted by: Jen | July 10, 2009 at 07:01 PM

Mady does tons of needle felts. Adalia should come over this summer.

Posted by: shawn | July 11, 2009 at 10:51 AM

love the needle felting good job Adalia

Posted by: julia brooks | July 11, 2009 at 12:41 PM

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A Baker's Dozen: Daily Life in a Large Family

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Little Earthling Photography

You know you have a large family when...

July 10, 2009